TERMS & CONDITIONS
Warranty At Saint Raffia our products are sourced with the highest quality and trust that this quality lasts. For this reason, we do not provide warranties for any stocked item.
Please keep in mind our Moroccan homewares are hand crafted, one of a kind pieces. No two items are the same.
For this reason, colours may vary, and vintage items may show signs of age, fading, and be perfectly imperfect.
These items are handcrafted with delicate love and should be treated the same We believe these imperfections makes every piece unique and special and no items will ever be identical.
If you notice any damage to the item that has occurred in transport, please refer to our returns policy.
All orders that are placed through our online store is an offer by you to state you are purchasing the item in accordance with our terms and conditions.
We reserve the right to accept or reject an order you make using our website for any reason.
Please select items carefully.
While we make every effort to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction.
If in doubt, please don't hesitate to email any enquiries to email@example.com before purchase.
We reserve the right to cancel your order and provide a refund should our suppliers and manufacturer advise us they are unable to supply an item.
Some items require a skilled workforce to make our range and labour shortages can occur from time to time.
PRICES, GST AND TAXES
All prices on our Website and store are listed in Australian Dollars and they include GST (where applicable).
By placing an order, you agree to pay the stated price and any additional shipping and handling charges.
We reserve the right to change the prices of our products at any time without notice to you.
REPAIRS, REFUNDS AND REPLACEMENTS
If the Goods are damaged or not of acceptable quality, you may have rights under:
• Schedule 2 of the Competition and Consumer Act2010(Cth) (the Australian Consumer Law);
• Other consumer laws applying in each Australian State or Territory; and/or our Refunds Policy below Please refer to our refunds policy on our returns page.
AUSTRALIAN CONSUMER LAW
If there is a major problem with the Goods, a refund or a replacement may be available. If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund. Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us. Please notify us of any damaged Goods within 24hours of possession by email to firstname.lastname@example.org
Once your item has been received and used it is up to the purchaser to uphold proper care of item/s.
If you have damaged the item yourself, or you have failed to take proper care of the item we are unable to provide you with a repair, refund or replacement.
We advise to read care instructions on our product page for our recommendations prior to purchasing our products.
Our Moroccan cactus silk cushions are delicately handmade and should be treated accordingly.
These items are hand dyed using natural dyes and no chemicals are used to fix the colour.
Due to this reason our cactus silk cushions should not get wet or be spot cleaned.
Any moisture will affect the colour and potentially cause the colour to run and transfer to other materials/surfaces.
CHANGE OR CANCELLATION OF ORDERS
At Saint Raffia we take pride in processing your orders promptly, we regret that cancellation or changes to your order may not be possible unless we receive your request by email within 24 hours of placing your original order.
No cancellation or change of orders will be accepted once your order has been dispatched.
OUT OF STOCK ITEMS
In the unforeseen event that you have purchased an item that is out of stock or unavailable, we will reach out via email or phone to discuss with you options for choosing an alternative item or advise when re-stock will become available, in the event re-stock is not available you will be refunded.
Saint Raffia reserves the right to change prices at any time without prior notice at our own discretion. All prices include GST and are in Australian Dollars (AUD). Prices do not include delivery – delivery charges will be applied accordingly