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RETURNS

Our Returns Policy

We hope you are 100% satisfied with your purchase from Saint Raffia, however in the unlikely event that you are not happy with your purchase, we offer 7 days return on all purchases excluding bulky items, furniture and made to order items.
To arrange a return please write to us via email at saint_raffia@outlook.com with your order number and reason for return.
All products returned for an exchange are required to be sent to the Saint Raffia office within the 7 days of purchase.
All items must be in exact condition as received, including any tags or special wrapping your item arrived with.
Return shipping will be paid in full by the customer and the original shipping costs are non-refundable.
Unsure about your purchase? We will happily provide an exchange or credit note for your item under the following conditions:
• Item must be returned within 7 days of purchase
• Item must be in original condition and packaging with tags attached
• Item must not be damaged, used, marked, stained.
• You must contact us before returning your item via email.
• Sale items cannot be returned unless deemed faulty, this includes promotional discounts or discount codes
• Refunds are only available for faulty items
• Shipping costs are non-refundable

Damaged Goods

If your item has been damaged during transit with the courier, please contact us with an image immediately.
Once we have received your email and approved your return, we will provide you with return details and will either send you a replacement, offer a credit on your item if your item is out of stock or if you prefer a refund, the refund will be on the item only (excluding shipping costs).
If you believe your item is faulty please contact us in writing via email at saint_raffia@outlook.com within 24 hours of receiving your damage goods.

Vintage Moroccan Items

Our Moroccan homewares are of the highest quality hand crafted, one of a kind pieces. No two items are the same.
For this reason, colours may vary, and vintage items may show signs of age, fading, and be perfectly imperfect. Making each item unique and their story invaluable.
These items are handcrafted with delicate love and should be treated the same